Knowledge Management for Tourism Crises and Disasters

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Abstract:

This article focuses on the need for destinations to create a knowledge-based system to assist with crisis and disaster management. After laying out the unique needs of the tourism industry for knowledge when disaster strikes, the article describes a knowledge framework designed to assist in such situations. This framework suggests three separate knowledge bases to deal with the three stages of a disaster. Knowledge Base 1, the precrisis stage, deals with knowledge retrieval and storage; Knowledge Base 2, the stage during the crisis, deals with knowledge processing; and Knowledge Base 3, the postcrisis stage, deals with knowledge dissemination. The contents of each knowledge base are identified in detail and a recommendation for public sector leadership in implementation of such a system is discussed.

Keywords: KNOWLEDGE BASES; KNOWLEDGE MANAGEMENT; TOURISM CRISIS; TOURISM DISASTER

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/154427206779307330

Publication date: September 1, 2006

More about this publication?
  • Tourism Review International is a peer-reviewed journal that advances excellence in all fields of tourism research, promotes high-level tourism knowledge, and nourishes cultural awareness in all sectors of the tourism industry by integrating industry and academic perspectives. Its international and interdisciplinary nature ensures that the needs of those interested in tourism are served by documenting industry practices, discussing tourism management and planning issues, providing a forum for primary research and critical examinations of previous research, and by chronicling changing tourism patterns and trends at the local, regional and global scale.
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