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Hotel Employer's Perceptions of Employing Eastern European Workers: A Case Study of Cheshire, UK

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Abstract:

This article examines and reveals hotel employer's experiences of employing Eastern European workers in Cheshire, UK. Cheshire has a vibrant and significant visitor economy, with its main tourist destination, Chester, receiving over 8 million visitors a year and has over 30% of its income generated from the tourism, retail, and hospitality sectors. There is almost full employment in many parts of the region and many employers struggle to fill vacant positions, particularly at the lower skill levels. Many visitor economy employers are now reliant on migrant labor from Eastern Europe. The objectives of this study are to examine the experiences of employers of Eastern European employees and to compare and contrast the contribution of Easter European employees and local employees using six key themes. This article analyzes the outcome of in-depth, one-to-one interviews with accommodation employers from Cheshire in northwest UK. The findings suggest that some employers can put forward a number of clear, positive reasons for employing Eastern European workers. These reasons are mainly driven by the migrant workers having certain abilities that British employees lack. On the other hand, however, some employers also suggest that Eastern European workers have certain limitations, which could have implications for the quality of service delivery.

Keywords: EMPLOYER PERCEPTIONS; MIGRANT WORKERS; QUALITY

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/109830409787556648

Publication date: February 1, 2009

More about this publication?
  • Tourism, Culture & Communication is international in its scope and will place no restrictions upon the range of cultural identities covered, other than the need to relate to tourism and hospitality. The Journal seeks to provide interdisciplinary perspectives in areas of interest that may branch away from traditionally recognized national and indigenous cultures, for example, cultural attitudes toward the management of tourists with disabilities, gender aspects of tourism, sport tourism, or age-specific tourism.
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