Skip to main content

Frustration: A Comparison of Chain Hotel and Independent Hotel Employees

Buy Article:

$25.00 plus tax (Refund Policy)


Conceptually, frustration is an interference with the occurrence of an instigated goal-response at its proper time in the behavior sequence. Unfulfilled needs or its delaying is the first step of this process. A person whose needs are unfulfilled or delayed feels disappointed and frustrated. In the working life, this emotion is very important for job satisfaction. When it is thought that a psychological situation of employees brings customer satisfaction in the service industry, this importance is considerable for accommodation companies. the purpose of this study is to find out forms of frustration in organizations; its reasons; employees' feelings and their reactions to frustration; and the relationship between frustration and job satisfaction by explaining the frustration concept within the context of chain and independent hotel employees.


Document Type: Research Article


Publication date: 2012-03-01

More about this publication?
  • The aim of Tourism Analysis is to promote a forum for practitioners and academicians in the fields of Leisure, Recreation, Tourism, and Hospitality (LRTH). As a interdisciplinary journal, it is an appropriate outlet for articles, research notes, and computer software packages designed to be of interest, concern, and of applied value to its audience of professionals, scholars, and students of LRTH programs the world over.
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more