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Frustration: A Comparison of Chain Hotel and Independent Hotel Employees

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Abstract:

Conceptually, frustration is an interference with the occurrence of an instigated goal-response at its proper time in the behavior sequence. Unfulfilled needs or its delaying is the first step of this process. A person whose needs are unfulfilled or delayed feels disappointed and frustrated. In the working life, this emotion is very important for job satisfaction. When it is thought that a psychological situation of employees brings customer satisfaction in the service industry, this importance is considerable for accommodation companies. the purpose of this study is to find out forms of frustration in organizations; its reasons; employees' feelings and their reactions to frustration; and the relationship between frustration and job satisfaction by explaining the frustration concept within the context of chain and independent hotel employees.

Keywords: CHAIN HOTELS; EMPLOYEES; FRUSTRATION; HOSPITALITY; INDEPENDENT HOTELS

Document Type: Research Article

DOI: https://doi.org/10.3727/108354212X13330406380175

Publication date: 2012-03-01

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  • The aim of Tourism Analysis is to promote a forum for practitioners and academicians in the fields of Leisure, Recreation, Tourism, and Hospitality (LRTH). As a interdisciplinary journal, it is an appropriate outlet for articles, research notes, and computer software packages designed to be of interest, concern, and of applied value to its audience of professionals, scholars, and students of LRTH programs the world over.
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