Visitor Value Perception of a Heritage Tourism Site Development: A Case Study

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Abstract:

Successful tourism attraction site development includes the ability to design and deliver unique, authentic products, services, and experiences for visitors. Value perception is an important strategic imperative for management and a decision imperative for visitors in that it represents both short-term and long-term benefits and sacrifices to both attraction and visitor. This research study discusses visitor value perception, and investigates the expectations of visitors to a proposed development associated with a prime tourism attraction site development. A total of 960 useable questionnaires were analyzed to provide the findings of this study. It was identified that while a range of product offerings were available at the site, the core identity valued by visitors was that of heritage. The research project found that overall the proposed development of the tunnels project was thought to enhance this element of the site, while allowing additional services to be developed in the form of an adventure experience. Results are discussed and implications for the project development are identified.

Keywords: ATTRACTION SITE DEVELOPMENT; VALUE PERCEPTION; VISITOR EXPECTATIONS

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/108354208785664201

Publication date: March 1, 2008

More about this publication?
  • The aim of Tourism Analysis is to promote a forum for practitioners and academicians in the fields of Leisure, Recreation, Tourism, and Hospitality (LRTH). As a interdisciplinary journal, it is an appropriate outlet for articles, research notes, and computer software packages designed to be of interest, concern, and of applied value to its audience of professionals, scholars, and students of LRTH programs the world over.
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