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TURNOVER COSTS: RESEARCH AMONG FIVE-STAR HOTELS IN THE CITY OF ANTALYA, TURKEY

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Abstract:

Because of high personnel–customer interaction, turnover has special importance in the hospitality industry. Satisfied, motivated personnel comprise a major factor for successful competition among hotels. Neither high nor low turnover rates are useful for hotels. Each hotel must determine its tolerable turnover rates and costs. High personnel turnover has disadvantages for hotels and personnel. In the hospitality industry, personnel turnover is generally high by comparison with other industries and has adverse effects on the morale, motivation, and job satisfaction of personnel. There are two types of personnel turnover: voluntary and involuntary. In this research the costs of involuntary turnover were calculated in US dollars.

Keywords: Hotels; Involuntary turnover; Tourism; Turnover

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/1083542042781230

Affiliations: Akdeniz University, School of Tourism & Hotel Management, 07058 Arapsuyu Campus, Antalya, Turkey

Publication date: January 1, 2004

More about this publication?
  • The aim of Tourism Analysis is to promote a forum for practitioners and academicians in the fields of Leisure, Recreation, Tourism, and Hospitality (LRTH). As a interdisciplinary journal, it is an appropriate outlet for articles, research notes, and computer software packages designed to be of interest, concern, and of applied value to its audience of professionals, scholars, and students of LRTH programs the world over.
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