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Publisher: Cognizant Communication Corporation

Volume 6, Number 2, 2001

Research Articles

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Evaluating Customer Satisfaction: A Contingency Model Approach
pp. 99-108(10)
Authors: Toy, D.; Kerstetter, D.; Rager, R.

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Analyzing Changing Preferences for Pleasure Travel With Cohort Analysis
pp. 109-121(13)
Authors: Pennington-Gray, L.; Spreng, R.A.

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A Generational and Geographical Analysis of Internet Travel-Service Usage
pp. 139-147(9)
Authors: Furr, H.L.; Bonn, M.A.; Hausman, A.

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Short Communications

Urban Residents' Reaction Toward Tourism Development: Do Subgroups Exist?
pp. 155-161(7)
Authors: Iroegbu, H.; Chen, J.S.

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