Skip to main content

Social Media and Crisis Management in Tourism: Applications and Implications for Research

Buy Article:

$40.00 plus tax (Refund Policy)


Firms are increasingly facing crises events, while tourism is an industry that is highly vulnerable to numerous risks. Despite the wide adoption of social media in tourism and the previous research examining the use of the Internet for crisis, there is limited but emerging research on the use of social media for crisis management. This article aims to fill in this gap by reviewing the literature. The literature is critically analyzed with the aim to identify the use and the impact of social media for crisis management to both tourism suppliers/organizations and tourism demand. The implications of social media are exemplified with several examples. The literature clearly demonstrates how tourism organizations should exploit the inbound and outbound communication, networking, and collaboration capabilities of social media for including several other stakeholders into their crisis management strategies and activities. The article also discusses the practical and research implications of social media in crisis management for tourism policy makers, tourism suppliers, and researchers.


Document Type: Research Article


Publication date: 2011-12-01

More about this publication?
  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
  • Access Key
  • Free ContentFree content
  • Partial Free ContentPartial Free content
  • New ContentNew content
  • Open Access ContentOpen access content
  • Partial Open Access ContentPartial Open access content
  • Subscribed ContentSubscribed content
  • Partial Subscribed ContentPartial Subscribed content
  • Free Trial ContentFree trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more