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Online Travelers' Decision Makings: A New Equation Model to Evaluate Impacts of Website, Search Intention, and Trust

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Abstract:

This article empirically tests a structural equation model to explore the impacts of quality of website design, travelers' search intentions, and travelers' trust on their online purchase intentions of travel product(s). Data were collected through an Internet survey of consumers of an online travel service company. The study found that when consumers evaluate a website design, they consider information quality, system quality, and service quality as the most important factors. The findings also confirm that quality of website design, consumers' search intention, and consumers' trust influence their online purchase intention. Future research can use this study as a base model to examine e-consumer behavior, travelers' repurchase intentions, and e-loyalty in the travel industry.

Keywords: CONSUMER TRUST; E-CONSUMER BEHAVIOR; ONLINE SEARCH; PURCHASE INTENTION; WEBSITE DESIGN

Document Type: Research Article

DOI: https://doi.org/10.3727/109830510X12887971002747

Publication date: 2010-04-01

More about this publication?
  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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