Destination Image Projection on Consumer-Generated Content Websites: A Case Study of the Flinders Ranges

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Abstract:

This article examines destination image projection on consumer-generated content (CGC) websites. A case study of the Flinders Ranges in South Australia was conducted to assess the destination images presented by two different markets. Blogs, review sites, and special interest forums were analyzed against a common destination image framework. The retrieved images were then compared to official images promoted by the destination marketing organization (DMO). The research revealed considerable differences between consumer images and DMO images. The results suggest that different types of CGC websites encourage different levels of information exchange. Future research will need to focus on the impact that various types of CGC websites can have on consumers as a form of word of mouth.

Keywords: CONSUMER-GENERATED CONTENT; DESTINATION IMAGE; DESTINATION MARKETING; INTERNET; WORD OF MOUTH

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/109830509789994838

Publication date: October 1, 2009

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  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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