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Usability Evaluation of a Calabrian Tourist Visitor Information Center Website

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Abstract:

This study investigates the usability of a Calabrian (Italy) tourist Visitor Information Centre (VIC) website to evaluate whether its organization satisfies tourist needs. The website measurements were based on the time spent by the subject in finding specific information and on subjective usability evaluation. The results of this research show that the Calabrian tourist VIC website does not satisfy the usability criteria and manifests some usability problems. We have summarized these problems in two categories: user interaction with information and the management of information contents. The results of these measurements enable us to develop some guidelines to improve user interaction.

Keywords: INFORMATION SERVICES; INTERNET; TASK COMPLETION TIME; TOURISM WEBSITES; USABILITY

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/109830509789994766

Publication date: October 1, 2009

More about this publication?
  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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