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Online Tourism Communities on the Path to Web 2.0: An Evaluation

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Abstract:

In recent years a technological and sociological paradigm shift has taken place in the Internet that is often referred to as Web 2.0. Companies and individuals have started to adapt existing websites to the new standards and principles and created new types of Web services and communities. The tourism domain is no exception to this trend—new tourism communities emerged and long-established ones integrated new features to keep up with this trend. In this article we evaluate eight tourism communities with respect to Web 2.0. Each community is evaluated based on a criteria catalogue that draws ideas from online community studies. The findings are discussed in the context of the tourist life cycle that is structured in a pretrip, on-site, and after-trip phase. The value for the traveler is highlighted for each phase and potential problems are discussed.

Keywords: ETOURISM; ONLINE COMMUNITIES; TOURIST LIFE CYCLE; WEB 2.0

Document Type: Research Article

DOI: http://dx.doi.org/10.3727/109830508788403132

Publication date: December 1, 2008

More about this publication?
  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.

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