Forecasting Mobile Technology Use in Japanese Tourism

Authors: Katsura, Takayuki; Sheldon, Pauline

Source: Information Technology & Tourism, Volume 10, Number 3, September 2008 , pp. 201-214(14)

Publisher: Cognizant Communication Corporation

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Mobile access to the Internet gives tourism suppliers considerable innovative opportunities to develop tourism applications. This is particularly true in Japan, which has a high level of mobile technology. This article identifies some of those opportunities. It uses the Delphi method to survey experts of public and private sectors in various IT and tourism-related fields in Japan. The results present many types of future mobile applications likely to occur in Japanese tourism by the year 2015. The results demonstrate that all sectors of the travel industry will be impacted, although some more than others. Both commercial, transaction-based applications (facilitated by e-money and QR-code services) and location- and situation-based applications that enhance the visitor experience are likely to be common in destinations by 2015. A chronology of the expected dates for mobile tourism developments is also given.


Document Type: Research Article


Publication date: September 1, 2008

More about this publication?
  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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