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Airlines rely on crew scheduling tools to resolve crew utilization and cost issues and to address service quality and employee satisfaction issues. This article presents the architecture for a reference framework for flexible rostering at airlines and illustrates its integration into modern computing and communication environments. The analysis focuses on functional requirements applicable to most airlines using a rostering concept and specifies those requirements in use case diagrams that follow the UML formalism. Reflecting the need for flexibility, scalability, and ubiquitous access to information, this article proposes a component-based system architecture that can easily be adapted to end users' needs.

Keywords: Airline rostering; Requirements elicitation; Requirements engineering; Software architecture; UML-based modeling

Document Type: Research Article


Affiliations: 1: *University of Vienna, Department of Business Studies, BrĂ¼nner Strasse 72, 1210 Vienna, Austria 2: †Telecooperation Department, University of Linz, Altenberger Strasse 69, 4040 Linz, Austria

Publication date: 2002-12-01

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  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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