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DESTINATION MANAGEMENT SYSTEMS: CRITERIA FOR SUCCESS–AN EXPLORATORY RESEARCH

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Rapidly evolving developments in information technologies (ITs) transform the tourism industry to the digital economy. The emergence of destination management systems (DMSs) as "info-structures" enables destinations to disseminate comprehensive information about resources and services of destinations and local tourism products as well as to facilitate the planning, management, and marketing of regions as tourism entities or brands. This article explores success criteria for DMSs as identified by six key tourism destination stakeholders. It analyzes the needs and wants of stakeholders and thus provides guidance for the development and assessment of DMSs. The study is based on qualitative and quantitative research with leading authorities in the field. Attention is drawn to the role played by the public and private sectors, and the need for partnership to ensure successful application of DMSs in the future.
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Keywords: Destination management systems; Regional development; Stakeholders; Tourism management and marketing

Document Type: Research Article

Publication date: 01 January 2000

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  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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