The Identification of Ict Gaps and Needs Within the Australian Tourism Industry

Author: McGrath, G. Michael

Source: Information Technology in Hospitality, Volume 4, Number 4, 2006 , pp. 161-178(18)

Publisher: Cognizant Communication Corporation

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Abstract:

An analysis of information and information systems gaps and needs within the Australian tourism industry is presented. The indications are that industry stakeholder needs are now covered considerably more effectively than was the case 5 years previously. In particular, many more small-tomedium tourism enterprises (SMTEs) now seem to be online (especially in the accommodation sector). However, much online data would appear to be of poor quality and outdated. Arising from this study, projects aimed at addressing these deficiencies are identified.

Keywords: AUSTRALIAN TOURISM INDUSTRY; TOURISM INFORMATION SYSTEMS; GAPS AND NEEDS

Document Type: Research article

Publication date: 2006-12-01

More about this publication?

Information Technology in Hospitality is a scientifically founded journal that seeks to publish articles in the field of hospitality information technology, a field that in the broadest sense draws upon the interface and impact of Information and Communication Technologies (ICT) and the hospitality industry. Thus hotels, restaurants, resorts, leisure and full range of hospitality provision, management, and communication are considered, as is ICT use in hospitality learning, teaching, and training.