Skip to main content


Buy Article:

$38.00 plus tax (Refund Policy)


Gimlet is a Web-based application for collecting service point statistics in libraries. It includes a knowledge base, a tagging feature, and report maker. Gimlet is easy to use, and the statistical reports are a great resource for analyzing services. The software allows users to go far beyond collecting categorical statistics by providing options for the addition of metadata and a knowledge base for future retrieval of patron queries and answers. The system includes an option to class questions according to the READ Scale, which attempts to give a qualitative description of the service transaction.

Document Type: Research Article


Publication date: 2011-04-01

More about this publication?
  • Access Key
  • Free ContentFree content
  • Partial Free ContentPartial Free content
  • New ContentNew content
  • Open Access ContentOpen access content
  • Partial Open Access ContentPartial Open access content
  • Subscribed ContentSubscribed content
  • Partial Subscribed ContentPartial Subscribed content
  • Free Trial ContentFree trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more