Information Systems Journal

Editorial: eServices
pp. 105-106(2)

Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters
pp. 107-134(28)
Authors: Featherman, Mauricio S.; Valacich, Joseph S.; Wells, John D.

Delivering customer services online: identifying best practices of medium-sized enterprises
pp. 135-155(21)
Authors: Levenburg, Nancy M.; Klein, Helen A.

Predicting consumer intention to use mobile service
pp. 157-179(23)
Authors: Wang, Yi-Shun; Lin, Hsin-Hui; Luarn, Pin

Waiting in line for online services: a qualitative study of the user's perspective
pp. 181-211(31)
Authors: Ryan, Gerard; Valverde, Mireia