The relative importance of task, citizenship and counterproductive performance to job performance ratings: Do rater source and team-based culture matter?

Authors: Lievens, Filip¹; Conway, James M.²; De Corte, Wilfried¹

Source: Journal of Occupational and Organizational Psychology, Volume 81, Number 1, March 2008 , pp. 11-27(17)

Publisher: British Psychological Society

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Abstract:

This study contributes to our understanding of which factors predict raters' policies for combining performance components into an overall job performance rating. We used a work-roles framework to examine the effects of rater source and team-based culture. The sample consisted of 612 individuals in three job categories (317 nurses, 168 personnel recruiters and 127 sales representatives). Respondents rated employee performance profiles that were described on task, citizenship and counterproductive performance. Raters' weights differed by (a) organizational culture (low- vs. high-team-based); (b) rating source (supervisor vs. peer) and (c) job. In a team-based culture, more weight was given to citizenship performance and less to task performance. Peers attached more importance to citizenship performance and less to task performance. Implications of these findings for performance management are discussed.

Document Type: Research article

DOI: 10.1348/096317907X182971

Affiliations: 1: Ghent University, Belgium 2: Central Connecticut State University, CT, USA

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