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Trust Relations in High-Reliability Organizations

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Abstract:

Workplace trust has been recognized by researchers and practitioners alike to be an important component of an effective safety culture. However, despite this, the concept of trust as it relates to safety has been underresearched, particularly within high-reliability organizations. This article examines the importance of trust relations and their concomitant impact on safety culture within the specific context of high-reliability organizations using relevant literatures. The article then explores the implications of high and low trust situations for safety through case studies conducted within the nuclear and offshore industries as exemplars of organizations operating within high-reliability sectors.

Keywords: Accident and incident reporting; high-reliability organizations; safety culture; trust

Document Type: Research Article

DOI: https://doi.org/10.1111/j.1539-6924.2006.00820.x

Affiliations: Lancaster University Management School, UK.

Publication date: 2006-10-01

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