This paper presents an integrated model for evaluating purchasers’ perceptions of science-based products. The model combines a new approach to benchmarking, known as technometrics, that provides a quantitative profile of a product's key attributes, with direct and indirect methods for measuring buyers’ perceptions regarding the relative importance of product attributes as a source of value. A new measure for the demand orientation is proposed, which shows the extent to which a product's ‘supply’ of characteristics matches the ‘demand’ for them in the market place. The model is illustrated using several types of industrial pressure sensors. The paper also demonstrates how the integrated model may be made effective for quality function deployment (QFD) during the R&D phase.
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Document Type: Research Article
Fraunhofer Institute for Systems and Innovation Research, Breslauer Str. 48, D-76139 Karlsruhe, Germany [email protected]
S. Neaman Institute for Advanced Studies in Science and Technology, Technion – Israel Institute of Technology, Haifa 32000, Israel iermsØ[email protected]
Publication date: 1998-04-01