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Publisher: Wiley-Blackwell on behalf of the American Society for Public Administration

Volume 64, Number 3, May 2004

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Women's Jobs, Men's Jobs: Sex Segregation and Emotional Labor
pp. 289-298(10)
Authors: Guy, Mary Ellen; Newman, Meredith A.

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The Changing Structure of American Cities: A Study of the Diffusion of Innovation
pp. 320-330(11)
Authors: Frederickson, H. George; Johnson, Gary Alan; Wood, Curtis

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Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
pp. 331-341(11)
Authors: Ryzin, Gregg G.; Muzzio, Douglas; Immerwahr, Stephen; Gulick, Lisa; Martinez, Eve

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Network Structures: Working Differently and Changing Expectations
pp. 363-371(9)
Authors: Keast, Robyn; Mandell, Myrna P.; Brown, Kerry; Woolcock, Geoffrey

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Booknotes
pp. 383-384(2)

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