Bureaucracy transcended? New patterns of employment regulation and labour control in the international automotive industry
Pulignano, Valeria; Stewart, Paul
‘You don’t know what you’ve got till it’s gone’: re-contextualising the origins, development and impact of the call centre
Ellis, Vaughan; Taylor, Phil
Visible moves and invisible bodies: the case of teleworking in an Italian call centre
Managing service innovation: the need for selectivity rather than ‘best practice’
Tidd, Joe; Hull, Frank M.
Organisational culture in the age of the Internet: an exploratory study
Ogbonna, Emmanuel; Harris, Lloyd C.
Documenting for whom? A symbolic interactionist analysis of technologically induced changes of nursing handovers
Engesmo, Jostein; Tjora, Aksel Hn
Hyman, Jeff; Procter, Stephen