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Publisher: Wiley-Blackwell

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Volume 18, Number 1, March 2003

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Participation: ‘bounded freedom’ or hidden constraints on user involvement
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What is value–adding? Contradictions in the practice of BPR in a Danish Social Service Administration
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Disempowerment and resistance in the print industry? Reactions to surveillance–capable technology
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Services innovation and the transformation of work: the case of UK telecommunications
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