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Publisher: Wiley-Blackwell

Volume 18, Number 1, March 2003

Participation: ‘bounded freedom’ or hidden constraints on user involvement
pp. 2-19(18)
Authors: Howcroft, Debra; Wilson, Melanie

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What is value–adding? Contradictions in the practice of BPR in a Danish Social Service Administration
pp. 20-34(15)
Authors: Hagedorn–Rasmussen, Peter; Vogelius, Peter

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Disempowerment and resistance in the print industry? Reactions to surveillance–capable technology
pp. 50-61(12)
Authors: Button, Graham; Mason, David; Sharrock, Wes

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Services innovation and the transformation of work: the case of UK telecommunications
pp. 62-79(18)
Authors: Miozzo, Marcela; Ramirez, Matias

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