New Technology, Work and Employment

A customer-driven model of job design: towards a general theory
pp. 2-19(18)
Authors: Conti, Robert F.; Warner, Malcolm

Women, social skill and interactive service work in telephone call centres
pp. 20-34(15)
Authors: Belt, Vicki; Richardson, Ranald; Webster, Juliet

Technology and the politics of change at work: the case of Dalebake Bakeries
pp. 35-45(11)
Authors: Dawson, Patrick; Gunson, Nicky

Maintenance work, maintenance skills: the case of a major water company in the UK
pp. 46-60(15)
Author: Cooke, Fang Lee

Technicians, clients, and professional authority: structured interactions and identity formation in technical work
pp. 61-73(13)
Authors: Darr, Asaf; Scarselletta, Mario