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Publisher: Wiley-Blackwell

Volume 17, Number 1, March 2002

A customer-driven model of job design: towards a general theory
pp. 2-19(18)
Authors: Conti, Robert F.; Warner, Malcolm

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Women, social skill and interactive service work in telephone call centres
pp. 20-34(15)
Authors: Belt, Vicki; Richardson, Ranald; Webster, Juliet

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Technology and the politics of change at work: the case of Dalebake Bakeries
pp. 35-45(11)
Authors: Dawson, Patrick; Gunson, Nicky

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