Conservation ‘is not an end in itself but a means to an end’, emphasizes Carole Milner. Properly understood, this means that care of collections and access to them cannot be seen as separate and competing objectives but must be viewed as the twin pillars that underpin all museum functions. The author has been Head of Conservation and Collection Care at the Museums & Galleries Commission, London, since 1994. In her present role she deals largely with issues of conservation policy, advocacy and management for the United Kingdom’s 2,500 museums. Previous to this she worked extensively abroad as a conservator and as a teacher and trainer of adults. She has been United Kingdom delegate to ICCROM since 1995.