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Publisher: Wiley-Blackwell

Volume 45, Number 2, March 2008

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How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study
pp. 268-293(26)
Authors: Plakoyiannaki, Emmanuella; Tzokas, Nikolaos; Dimitratos, Pavlos; Saren, Michael

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Role Expectations and Middle Manager Strategic Agency
pp. 294-316(23)
Author: Mantere, Saku

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Normalized Intensity: The New Labour Process of Middle Management
pp. 343-371(29)
Authors: McCann, Leo; Morris, Jonathan; Hassard, John

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‘Citibankers’ at Citigroup: A Study of the Loss of Institutional Trust after a Merger
pp. 372-401(30)
Authors: Maguire, Steve; Phillips, Nelson

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Defining and Measuring Servant Leadership Behaviour in Organizations
pp. 402-424(23)
Authors: Sendjaya, Sen; Sarros, James C.; Santora, Joseph C.

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Investigating the Success of Decision Making Processes
pp. 425-455(31)
Author: Nutt, Paul C.

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