Skip to main content

Utilising multimedia ESP programme in enhancing flight attendants' safety knowledge and problem solving skills

Buy Article:

$43.00 plus tax (Refund Policy)


A multimedia English for Specific Purposes (ESP) programme was developed to train flight attendants. The programme comprised of two units. Unit one is listening comprehension, which provides the flight attendants' with specific information of Airbus A340. Unit two is reading comprehension, which provides the flight attendants with the emergency procedures. The effect of this programme on the flight attendants' safety knowledge and problem solving was measured using an achievement test which comprises two parts; the first part includes 10 multiple‐choice questions based on listening comprehension and measuring safety knowledge; the second part includes 15 multiple‐choice questions based on reading comprehension and measuring problem solving situations. The sample of the study consists of 36 flight attendants divided into two groups. The test was administered as a pretest and a posttest for the equivalence of the groups and their achievement. The results revealed that the computerised ESP programme has a measurable effect on the flight attendants' recall of safety knowledge and problem solving skills. The researchers recommended that similar computerised ESP programmes should be designed in order for the flight attendants to be well equipped with skills and knowledge in dealing with emergency problems that they may occur during flight.
No References
No Citations
No Supplementary Data
No Article Media
No Metrics

Document Type: Research Article

Affiliations: 1: School of Educational Studies, Universiti Sains Malaysia 2: Jordan University

Publication date: 2011-11-01

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more