eCAF: A new tool for the conversational analysis of electronic communication

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In this Subject: Education
By this author: Duncan-Howell, Jennifer

Author: Duncan-Howell, Jennifer

Source: British Journal of Educational Technology, Volume 40, Number 6, November 2009 , pp. 1014-1027(14)

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Abstract:

Electronic communication is characteristically concerned with `the message' (eM), those who send them (S), and those who receive and read them (R). This relationship could be simplified into the equation eM = S + R. When this simple equation is applied to electronic communication, several elements are added that make this straightforward act of sending and receiving a message more complex. These new elements are characteristics such as asynchronicity, unknown senders and readers, non-linear text and the absence of non-verbal cues. What is apparent is that the complexity of these messages lies in their impact outside the online environment. It is clear from the messages themselves that the information is being applied to real, authentic contexts and is not limited to the online environment. Conversational analysis frameworks must attempt to understand this complexity if the meaning of electronic messages is to be understood. This paper proposes a new conversational analysis framework, the electronic conversational analysis framework (eCAF), for use with electronic communication. The eCAF has been designed as a new methodological tool that incorporates the unique virtual/real worlds that individuals participate in and links these two locations to the phases of electronic discussions.

Document Type: Research article

DOI: http://dx.doi.org/10.1111/j.1467-8535.2008.00904.x

Publication date: 2009-11-01