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The impact of total quality management adoption on small and medium enterprises’ financial performance

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This paper examines whether the management accounting practice of total quality management (TQM) positively impacts on the financial performance of small and medium enterprises (SMEs). While research has investigated the impact of TQM on larger firms, to date, there has been no comprehensive analysis of the impact of TQM on SMEs’ financial performance. Our analysis of Australian Bureau of Statistics financial data for 3776 SMEs found no evidence that TQM improved financial performance after controlling for size and risk. Our results contribute to literature by highlighting that management accounting practices developed for larger companies may not necessarily be transposable to SMEs.

Document Type: Research Article


Affiliations: 1: Department of Accounting and Finance, Monash University, PO Box 197, Caulfield East, Vic. 3145, Australia 2: PhD Student, Murdoch Business School, Murdoch University, 90 South Street, Murdoch, WA 6150, Australia 3: Accounting and Finance, UWA Business School, The University of Western Australia, 35 Stirling Highway, Crawley, WA 6009, Australia

Publication date: 2012-06-01

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