Integrating Ergonomics in the Design Process: A Practical Case Study

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The authors were commissioned to work as part of a design team in the production of a new supermarket checkout. The primary goals at the onset of the project were to reduce build costs and enhance customer interaction without compromising health and safety. The ergonomics issues identified through the initial literature search highlighted two key checkout operator considerations: the need to minimize the risk of musculoskeletal injury and the importance of factors other than equipment design, such as task design and training, in minimizing risk and optimizing performance. This paper discusses how these two considerations were maintained and developed throughout the design process as the original project goals changed. Its purpose is not to discuss the ergonomics of checkout design: rather, it uses the checkout design case history to highlight where the ergonomics practitioner can successfully contribute to project success.

Document Type: Research Article


Publication date: November 1, 2004

More about this publication?
  • Established in 1998, The Design Journal is an international, refereed journal covering all aspects of design. The journal welcomes articles on design in both cultural and commercial contexts. The journal is published four times a year and provides a forum for design scholars, professionals, educators, and managers worldwide. It publishes thought-provoking work that will have a direct impact on design knowledge and that challenges assumptions and methods, while being open-minded about the evolving role of design.
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