Conflict resolution in collaborative planning dialogs
Source: International Journal of Human-Computer Studies, Volume 53, Number 6, December 2000 , pp. 969-1015(47)
Publisher: Academic Press
Abstract:In a collaborative planning environment in which the agents are autonomous and heterogeneous, it is inevitable that discrepancies in the agents' beliefs result in conflicts during the planning process. In such cases, it is important that the agents engage in collaborative negotiation to resolve the detected conflicts in order to determine what should constitute their shared plan of actions and shared beliefs. This paper presents a plan-based model for conflict detection and resolution in collaborative planning dialogs. Our model specifies how a collaborative system should detect conflicts that arise between the system and its user during the planning process. If the detected conflicts warrant resolution, our model initiates collaborative negotiation in an attempt to resolve the conflicts in the agent's beliefs. In addition, when multiple conflicts arise, our model identifies and addresses the most effective aspect in its pursuit of conflict resolution. Furthermore, by capturing the collaborative planning process in a recursive Propose–Evaluate–Modify cycle of actions, our model is capable of handling embedded negotiation during conflict resolution.
Document Type: Research Article
Affiliations: 1: Lucent Technologies Bell Laboratories, 600 Mountain Avenue, Murray Hill, NJ, 07974, USA 2: Department of Computer and Information Sciences, University of Delaware, Newark, DE, 19716, USA
Publication date: December 1, 2000