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Gaining ISO 9001: the experience of Oxford Journals

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Abstract:

Whilst experience of ISO 9001 is relatively commonplace in the printing industry, few publishers have implemented the standard to any significant degree. This case study explains why and how Oxford Journals went about obtaining ISO 9001:2008 certification. The overall objective of gaining this certification was to create a standardized framework for the processes by which high-quality products were created and service given, to the satisfaction of all customers. Oxford Journals wanted to demonstrate to societies, editors, authors, and subscribers that there was a robust methodology in place for the management of quality in relation to its operational processes. This case study documents what Oxford Journals had to do in order to gain this certification, the timescales involved, how the project was initiated, the preparations for the external audit, and how the ongoing maintenance of the certification is now handled. It also considers some lessons that were learned during the certification process.

Document Type: Case Report

DOI: https://doi.org/10.1087/20100302

Publication date: 2010-07-01

More about this publication?
  • Editor in Chief: Pippa Smart
    North American Editor: Judy Luther

    Learned Publishing is the journal of the Association of Learned and Professional Society Publishers, published in collaboration with the Society for Scholarly Publishing. The journal is published quarterly in January/April/July/October.

    Learned Publishing articles are available free online to members of ALPSP and SSP.
    ALPSP members: log in to www.alpsp.org. If you do not have a password contact info@alpsp.org
    SSP members: log in to the Member Center using your membership username and password. Further information info@sspnet.org



    Learned Publishing will be moving to Wiley-Blackwell as of January 1, 2016. Please contact the publisher at cs-journals@wiley.com for information on how to continue access to this title.
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