Free Content

Gaining ISO 9001: the experience of Oxford Journals

Author: Smith, Maxine

Source: Learned Publishing, Volume 23, Number 3, July 2010 , pp. 185-192(8)

Publisher: Association of Learned and Professional Society Publishers

Buy & download fulltext article:

Free content The full text is free.

View now:
PDF 735.4kb 

Or sign up for a free trial


Whilst experience of ISO 9001 is relatively commonplace in the printing industry, few publishers have implemented the standard to any significant degree. This case study explains why and how Oxford Journals went about obtaining ISO 9001:2008 certification. The overall objective of gaining this certification was to create a standardized framework for the processes by which high-quality products were created and service given, to the satisfaction of all customers. Oxford Journals wanted to demonstrate to societies, editors, authors, and subscribers that there was a robust methodology in place for the management of quality in relation to its operational processes. This case study documents what Oxford Journals had to do in order to gain this certification, the timescales involved, how the project was initiated, the preparations for the external audit, and how the ongoing maintenance of the certification is now handled. It also considers some lessons that were learned during the certification process.

Document Type: Case Report


Publication date: July 1, 2010

More about this publication?
  • Editor in Chief: Alan Singleton
    North American Editor: Diane Scott-Lichter
    Reviews Editor: Pippa Smart

    Learned Publishing is the journal of the Association of Learned and Professional Society Publishers, published in collaboration with the Society for Scholarly Publishing. The journal is published quarterly in January/April/July/October.

    Learned Publishing articles are available free online to members of ALPSP and SSP.
    ALPSP members: log in to If you do not have a password contact
    SSP members: log in to the Member Center using your membership username and password. Further information
Related content



Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content

Text size:

A | A | A | A
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages. print icon Print this page