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'Improving little by little, every day': the road to Operational Excellence

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Abstract:

Lean Six Sigma is a business methodology that is rapidly attracting followers across production and service industries. This includes the publishing world, with several companies now implementing the program. The subscription agent Swets is also implementing Lean Six Sigma for its processes. This article describes the challenges and benefits of implementing Lean Six Sigma at Swets, highlighting the applicability of the program to the area of subscription management and illustrating how beneficial the initiative can be for publishers, customers, and Swets alike.

Document Type: Case Report

DOI: https://doi.org/10.1087/2009204

Publication date: 2009-04-01

More about this publication?
  • Editor in Chief: Pippa Smart
    North American Editor: Judy Luther

    Learned Publishing is the journal of the Association of Learned and Professional Society Publishers, published in collaboration with the Society for Scholarly Publishing. The journal is published quarterly in January/April/July/October.

    Learned Publishing articles are available free online to members of ALPSP and SSP.
    ALPSP members: log in to www.alpsp.org. If you do not have a password contact info@alpsp.org
    SSP members: log in to the Member Center using your membership username and password. Further information info@sspnet.org



    Learned Publishing will be moving to Wiley-Blackwell as of January 1, 2016. Please contact the publisher at cs-journals@wiley.com for information on how to continue access to this title.
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