'Improving little by little, every day': the road to Operational Excellence

Authors: van Campen, Johan; Hertzberger, Eveline

Source: Learned Publishing, Volume 22, Number 2, April 2009 , pp. 102-106(5)

Publisher: Association of Learned and Professional Society Publishers

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Abstract:

Lean Six Sigma is a business methodology that is rapidly attracting followers across production and service industries. This includes the publishing world, with several companies now implementing the program. The subscription agent Swets is also implementing Lean Six Sigma for its processes. This article describes the challenges and benefits of implementing Lean Six Sigma at Swets, highlighting the applicability of the program to the area of subscription management and illustrating how beneficial the initiative can be for publishers, customers, and Swets alike.

Document Type: Case report

DOI: 10.1087/2009204

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