@article {Kenneway:2002:0953-1513:302,
	author = "Kenneway, Melinda and Sutherland, Pam and Williamson, Samuel C.",
	title = "Introducing a new journals subscription system: the agony and the ecstasy",
	journal = "Learned Publishing",
	volume = "15",
	number = "4",
	year = "2002",
	abstract = "The subscription system sits at the heart of the journals business. Selecting a subscription management system able to cope with modern purchasing methods and customer relations management is a complex matter. Three of the key people involved in this process at Oxford University Press describe problems and process from their own perspectives in marketing, systems development and software development.",
	pages = "302-306",
	url = "http://www.ingentaconnect.com/content/alpsp/lp/2002/00000015/00000004/art00010",
	doi = "doi:10.1087/095315102760319288"
}